By booking any appointment at Refined by Rhi, you are agreeing to the following T’s & C’s.


All payments made online, or in store are completely non-refundable. Please be weary of this when booking.


It is a requirement when getting infills at Refined by Rhi to be actively using an aftercare kit. This will be heavily advised to clients along with the benefits of using one. If you refuse to purchase one Rhi is not responsible for any infections, or eye related problems due to improper aftercare/cleansing.


Adverse Reactions
Refined by Rhi is not accountable for reactions to any products used during the service. You are to organise a patch test for any products PRIOR to your appointment if you have any concerns. By booking the service you must understand the risks associated, and must do so in your own time.


No Shows, Rescheduling, & Cancellations
Anyone who doesn’t show up to their scheduled appointment without notice will not be able to book on future occasions, unless a FULL appointment cost no show fee is paid.

If you have to reschedule within 48hrs of your scheduled appointment you will be required to pay 50% of the appointment cost in order to reschedule.

If you cancel within 24hrs of your scheduled appointment you will be required to pay 75% of the due amount in order to book future appointments, if you don’t comply with this you will not be able to book on future occasions.

Lash Outcome
Everyones outcome and longevity is different, you cannot expect the same results as your friends, or social media. Refined by Rhi cannot predict the outcome of any service or how long it will last you. All styles, lengths, thicknesses and curls will have a different end result depending on your natural lashes, your desired look, and your eye shape.


Late Arrivals
You are able to choose your appointment time so therefore you are responsible for showing up on time. Refined by Rhi is able to cancel any appointments of late clients to avoid delays for the ongoing day. Any client later then 10mins+ will incur a $10 late fee.

*T’s & C’s are subject to change at any time and any appointments booked will remain in agreement to Refined by Rhis terms.